About Us

Pfister Insurance is an independently owned and locally operated insurance agency.

We help people across Ohio find affordable and reliable insurance products from a variety of trusted carriers. As an independent agency, we can help you find the perfect combination of coverage and price to fit your unique needs.

What Does Independent Mean?

“Independent” means we’re not tied to any one insurance carrier. In other words, we can research rates and coverage options from several top insurance companies to find the best policies for you. We do the shopping and comparing to save you time and money!

75 Years of experience working on your behalf

Pfister Insurance Agency was established in 1940 by Edward Pfister. It is operated today by Edward Pfister III, a 3rd generation Pfister Family member. Our agency has grown from a small office in the Terminal Tower in Downtown Cleveland to its present location on Royalton Road.

Over 75 years since that move, Pfister Insurance Agency still provides protection for its clients utilizing over 20 Insurance Providers and an office staff with 14 experienced professionals. When you call our office, you don’t get a recording: you get a real human being eager to help you in whatever capacity you need.

 

Our Agents

Edward P. Pfister III

President/Agent

Contact

Phone Number: 440-237-8484
Email: epfister@pfisterinsurance.com

About

Edward P. Pfister III has lived most of his life in North Royalton moving there at the age of 5. He attended North Royalton High School and later graduated from Bowling Green State University with a degree in Computer Science. Ed joined Pfister Insurance in 1986 as the third generation in the family business following his father and grandfather. He took over the ownership of the agency in 2004 after his father’s retirement. Ed still lives in North Royalton with his wife Laurie and their two children Samantha and Edward IV. Hobbies include soccer both playing and coaching his son’s travel team, attending sporting events, flea marketing and collecting antique fishing lures. Both Ed and his father are licensed auctioneers and enjoy doing all types of auctions including many charity sales throughout the year.

Donald J. Craig

Vice President/Agent

Contact

Phone Number: 440-237-8484
Email: dcraig@pfisterinsurance.com

About

Don Craig has 36 years of experience with the agency. He is vice president and specializes in commercial and personal lines of insurance including life. Don graduated from Wittenberg University with a Bachelor of Arts Degree in Business Administration and also served four years with the United States Air Force. Happily married to Marty for forty years, they have two children, Bryan and Jennifer.

Peter Rein

Agent

Contact

Phone Number: 440-237-8484
Email: prein@pfisterinsurance.com

About

Pete Rein has been a licensed independent agent with the Pfister Insurance Agency since 2002. He is licensed for Auto, Home, Business, Life, and Health Insurance. Prior to joining the Pfister family he spent 22 years managing customer service departments in the manufacturing and transportation industries. He resides in Medina and has three daughters. His hobbies include music, sports and literature.

Keith Gillin

Agent

Contact

Phone Number: 440-237-8484
Email: keith@pfisterinsurance.com

About

Keith Gillin has been servicing the needs of insurance clients since 1992. Keith started his insurance career with the Westfield Insurance Company working in the Claims Department, managing offices in Illinois and Ohio, prior to moving to the Personal Lines Underwriting Department as a Division Manager. Keith joined the Pfister Insurance Agency in 2009 as a licensed independent agent. His areas of focus include Personal and Commercial Insurance, along with Life and Health Insurance needs of our Pfister clients. Keith was born/raised in Johnstown, PA and graduated from Baldwin-Wallace College in Berea, OH, with a Bachelor of Arts Degree in Business Administration. He resides in Sharon Township (Medina County) with his wife, Anne, and three children, Nathan, Julia and Ella. He enjoys playing/coaching all sports activities and spending time with his family. Also, while born and raised in Western Pennsylvania, Keith is an avid Steelers, Pirates, Penguins and Penn State sports-fan.

Laura Gacsady

Office Manager

Contact

Phone Number: 440-237-8484
Email: laurag@pfisterinsurance.com

About

Laura Gacsady has an Associate Degree in Applied Business Management and over fifteen years of management experience. She became a licensed Property and Casualty Agent and joined the Pfister team as Office Manager in January 2005 and takes pleasure in working with a diligent and loyal staff as well as a variety of clients and business associates. Laura takes pride in being part of an insurance agency that provides a high standard of quality service. During her free time she enjoys a wide range of entertainment, sports, the outdoors and traveling.

Kathi Henderson

Agent & Commercial Certificates and Bonds

Contact

Phone Number: 440-237-8484
Email: kathi@pfisterinsurance.com

About

Kathi Henderson is a graduate of Bowling Green State University and has been in sales for the past 26 years. She has been a licensed agent for Home, Auto, Life, and Health since 1995, and enjoys helping her clients find the right insurance for their needs. Kathi also assists in the commercial department and issues commercial certificates and bonds. Kathi lives in North Royalton with her husband, Gregg, and their 4 children. Her hobbies include relaxing with family and friends, cheering on all the Cleveland sports teams, oil painting, and real estate.

Renee Kusznier

Personal Lines Customer Service

Contact

Phone Number: 440-237-8484
Email: rkusznier@pfisterinsurance.com

About

Renee L. Kusznier has been an employee of Pfister Insurance for over 23 years. A licensed agent in Property and Casualty insurance Renee originally handled Personal and Commercial claims for 15 years. She now services Personal line customers with last names from PE through Z. She continues to handle Commercial claims. Renee resides with her husband John and 2 Jack Russell Terriers. She has a daughter Jennifer and son in law Jeff who also live locally. Some of Renee’s hobbies are reading, cooking, exercise, and entertaining family and friends. Her passion is bargain shopping for clothes and shoes.

Tim Gose

Agent

Contact

Phone Number: 614-899-7830
Email: tim@pfisterinsurance.com

About

Tim Gose has been servicing the needs of insurance clients since 1990 compiling twenty years of valuable claims handling and management experience with three regional insurance carriers. He joined the Pfister Insurance Agency in 2011 as a licensed agent in Home, Auto, Business, Life and Health insurance. Tim was born and raised in Shelby , Ohio and graduated from Ohio State with a Bachelor of Science in Business Administration degree. He resides in Delaware County with his wife, Sandra, and two kids, Kyle and Caroline. Some of Tim’s interests include reading, golfing and serving the needs of his local church and community. But, most of all his greatest source of enjoyment is spending time with his family.

Jean Biggs

Commercial Lines Customer Service

Contact

Phone Number: 440-237-8484
Email: jean@pfisterinsurance.com

About

Jean Biggs joined the Pfister family in June of 2012, as their Commercial Lines Customer Service Representative. She has worked in the insurance industry since 1997, with most of those years spent working in commercial insurance. She graduated from Mankato State University, with majors in social work and correctional counseling and has also taken accounting classes. Jean migrated to the Cleveland area in 1989, from Minnesota, and has lived in the North Royalton area since then. She is most happy to assist you with your commercial insurance needs.

Kirt Watrob

Agent

Contact

Phone Number: 440-237-8484
Email: kirt@pfisterinsurance.com

About

Kirt Watrob has been a sales professional for over ten years. Kirt has joined the Pfister Insurance Agency, in 2013, as a Licensed Agent in Home, Auto, Health and Life. He enjoys assisting and providing insurance protection for various clients throughout Ohio. Kirt resides in Strongsville with his wife Jennifer, son Nathan, and their dog Bailey. In addition to spending quality time with his family, he enjoys all sporting activities and is an avid Browns, Cavs and Indians fan.

Lynn Thomas

Personal Lines Customer Service

Contact

Phone Number: 440-237-8484
Email: lynn@pfisterinsurance.com

About

Lynn Thomas has worked in the Insurance Industry since 1999 as a licensed agent in Property and Casualty, Life, Accident and Health. Lynn joined the Pfister Insurance Agency in April of 2015 as a Sales and Customer Service Representative, servicing our clients with last names A through G. She takes pride in listening to each client’s concerns and accommodating them with what best fits their insurance needs. She strives in building relationships with our clients and assisting them with protecting what is most important to them, such as family.

Lynn is originally from Chardon, Ohio and has two brothers. She has lived on the west side of Cleveland for over 25 years and currently resides in Seven Hills. Lynn has a son, Ben, and she enjoys spending time with her family and friends.

Jenne Krepina

Reception/Office Assistant

Contact

Phone Number: 440-237-8484
Email: jenne@pfisterinsurance.com

About

Jennifer or “Jenne” as she goes by is married and has two wonderful stepchildren. They have three dogs a Puggle, an English Bulldog, and a rescue Cain Corso/Bulldog mix. Her favorite holidays are Halloween and Christmas. Besides spending time with their family, she likes to bake and create new semi-homemade recipes. She also enjoys dining out with her husband and trying new restaurants. Jenne enjoys online bargain shopping for clothes, which makes her husband happy.

Julie Warnock

Personal Lines Customer Service

Contact

Phone Number: 440-237-8484
Email: julie@pfisterinsurance.com

About

Julie Warnock joined Pfister Insurance Agency in November of 2019. Born and raised in Parma, Ohio, she has worked in the Insurance Industry, following in her Father’s footsteps, since 1986, as a licensed agent in Property & Casualty: predominately in Personal Lines with hands on knowledge of Small Commercial Business. She has held her CISR designation since 1998. Julie represents her beliefs in Faith, Family and Integrity: she is very involved at St Vincent de Paul. Her Life Partner since 2005, Henry George, is a 4rth Degree Knight of Columbus and Julie is actively at his side in fund raising and community activities. Together they spend oodles of time loving and doting on their 2 Grandkiddos. Julie loves gardening, upkeeping her pond and long walks with her forever young Black Lab and Australian Shephard. With Julie’s energy and dedication, she is happy to assist you with your insurance needs, including servicing, claim assistance and sales!